All Elite Support Certified dealers offer Express Assessment, a single complaint diagnostic process that provides a repair timeline within two hours of initial service write-up. This valuable information will help you make critical decisions to maximize uptime for your business.
Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Support certification must meet 135 specific criteria across 19 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. We've even developed a proprietary back counter parts ordering process to ensure the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.