Your Road to Victory
Goes Through UsWe are the Champions of Uptime
Elite Supportsm certified Freightliner and Western Star dealers deliver unmatched customer service & efficiency every time a truck comes in for maintenance or repair.
The Elite Support
The ultimate goal of the Elite Supportsm network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
All Elite SupportSM Certified dealers offer Express Assessment, our commitment to providing you a preliminary diagnosis and communication within two hours of arrival. This valuable information will help you make informed decisions to maximize uptime for your business.
Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Support certification must meet 123 specific criteria across 20 customer service areas.
To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Through the combined experience of our network and close collaboration with our service team,
we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
Latest News The Elite Support Dealer Network
Elite Support Uses Ongoing Education Tools to Continue Maximizing the Customer Experience
As part of their commitment to continuous improvement, Elite Support Certified dealers participate in regular training sessions to keep their skills fresh so they can continue to help customers Experience a Higher Standard. One way Elite Support Certified dealers accomplish this is by participating in monthly webinars that focus on a variety of valuable topics. Recent topics in 2016 included soft skills like time management, persistence and perseverance, best practices and a review of different continuous improvement projects from across the Elite Support network. By focusing on borrowing and sharing proudly, Elite Support Certified dealers continue to look for enhanced ways to serve customers in the trucking industry.
Elite Support Holds Annual Dealer Advisory Group Meeting
The annual Dealer Advisory Group meeting has just taken place in Dallas, Texas, and successful is just one word to describe it. The 9 members of the DAG, who come from all areas across North America, along with some Elite Support team members from the Daimler Truck North America side, discussed old, new, and upcoming Elite Support Criteria changes to the 2017 calendar year. This meeting was just the first draft of proposed changes to the annual criteria. With the desire to continuously get better as a network, the DAG members are very excited to take these criteria to the next level and start implementing these changes within the network. The next step will be for the entire Elite Support Dealer Network to use their voices and input their own opinion on these proposed changes. We are looking forward to these upcoming modifications and positive challenges to face in 2017 criteria.