Your Road to Victory
Goes Through UsWe are the Champions of Uptime
Elite Supportsm certified Freightliner and Western Star dealers deliver unmatched customer service & efficiency every time a truck comes in for maintenance or repair.
The Elite Support
The ultimate goal of the Elite Supportsm network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
All Elite SupportSM Certified dealers offer Express Assessment, our commitment to providing you a preliminary diagnosis and communication within two hours of arrival. This valuable information will help you make informed decisions to maximize uptime for your business.
Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Support certification must meet 123 specific criteria across 20 customer service areas.
To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Through the combined experience of our network and close collaboration with our service team,
we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
Latest News The Elite Support Dealer Network
The New Cascadia: Freightliner’s Most Advanced Truck
Every other year, the Dealer Council meeting is held to gather dealer representatives across North America and DTNA employees to network, discuss and celebrate the past and present of the trucking industry. One of the biggest takeaways from this past Dealer Council meeting, held in Colorado Springs, Colorado, was of the launch of the new truck: the 2017 Freightliner Cascadia. The introduction of a new truck is always one of the most exciting things to happen at DTNA. It is evidence on wheels that we continue to strive in giving our customers the astounding product they deserve. With a combination of new technology and efficiencies, the 2017 Freightliner Cascadia delivers the greatest possible performance and experience. Feedback from customers, drivers, dealers and service technicians, along with historical data, drove the improvements in the new Cascadia. Some key features of 2017 Freightliner Cascadia include greater efficiency, aerodynamic improvements, better uptime, improved safety, better connectivity, and overall a better driver experience.
Elite Support Uses Ongoing Education Tools to Continue Maximizing the Customer Experience
As part of their commitment to continuous improvement, Elite Support Certified dealers participate in regular training sessions to keep their skills fresh so they can continue to help customers Experience a Higher Standard. One way Elite Support Certified dealers accomplish this is by participating in monthly webinars that focus on a variety of valuable topics. Recent topics in 2016 included soft skills like time management, persistence and perseverance, best practices and a review of different continuous improvement projects from across the Elite Support network. By focusing on borrowing and sharing proudly, Elite Support Certified dealers continue to look for enhanced ways to serve customers in the trucking industry.