Your Road to Victory Goes Through Us We are the Champions of Uptime

Elite Supportsm certified Freightliner and Western Star dealers deliver unmatched customer service & efficiency every time a truck comes in for maintenance or repair.

The Elite Support Difference

The ultimate goal of the Elite Supportsm network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.

Express Assessment

All Elite SupportSM Certified dealers offer Express Assessment, our commitment to providing you a preliminary diagnosis and communication within two hours of arrival. This valuable information will help you make informed decisions to maximize uptime for your business.

Best-Trained Techs

Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

Continuous Improvement

Every dealership earning the Elite Support certification must meet 123 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Parts Availability

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.

Amenities

We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.

Features & Benefits:

  • Express Assessment
  • Best-Trained Techs
  • CContinuous Improvement
  • Parts Availability
  • Amenities
  • Latest News The Elite Support Dealer Network

    Elite Support Holds Annual Dealer Advisory Group Meeting

    The annual Dealer Advisory Group meeting has just taken place in Dallas, Texas, and successful is just one word to describe it. The 9 members of the DAG, who come from all areas across North America, along with some Elite Support team members from the Daimler Truck North America side, discussed old, new, and upcoming Elite Support Criteria changes to the 2017 calendar year. This meeting was just the first draft of proposed changes to the annual criteria. With the desire to continuously get better as a network, the DAG members are very excited to take these criteria to the next level and start implementing these changes within the network. The next step will be for the entire Elite Support Dealer Network to use their voices and input their own opinion on these proposed changes. We are looking forward to these upcoming modifications and positive challenges to face in 2017 criteria.

    Elite Support gets ready for 2017 Criteria Updates

    As June becomes the halfway mark of the calendar year, the Elite Support Network gets ready to examine the existing criteria that all 214 certified dealerships must follow in order to remain Elite Support certified. The Elite Support Certified dealer network is focused on continuously improving the experience of customers across our network, which is why examining the criteria annually is necessary. The annual criteria update is one of the processes that assure that customers continue to Experience a Higher Standard.

    The first half of the year is an open feedback process where new criteria ideas are collected throughout North America on how to improve the customer experience. Starting in July, the Elite Support Dealer Advisory Group- an elected group of participants from Elite Support Certified dealers- meets for a few days to develop the first draft of the new criteria. Over the next couple of months, the criteria are finalized by the entire Elite Support Certified dealer network.

    Locate a Dealer The Elite Support Dealer Network