Who Do You Trust with Your Truck? The Elite Supportsm Dealer Network

The Elite Supportsm certification is earned by superior Freightliner® and Western Star® dealerships that are committed to providing the industry's best truck maintenance and repairs with an unmatched level of customer service.

The Elite Support Difference

The ultimate goal of the Elite Supportsm network is maximizing vehicle uptime. Every Elite Support dealership must be regularly certified to ensure you experience a higher standard with every visit.

Express Assessment

All Elite SupportSM Certified dealers offer Express Assessment, a single complaint diagnostic process that provides a repair timeline within two hours of initial service write-up. This valuable information will help you make critical decisions to maximize uptime for your business.

Best-Trained Techs

Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

Continuous Improvement

Every dealership earning the Elite Support certification must meet 135 specific criteria across 19 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Parts Availability

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. We've even developed a proprietary back counter parts ordering process to ensure the parts you need are never far away.

Amenities

We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.

Features & Benefits:

  • Express Assessment
  • Best-Trained Techs
  • CContinuous Improvement
  • Parts Availability
  • Amenities
  • Latest News The Elite Support Dealer Network

    Elite Support Represented at Great American Trucking Show

    Elite SupportSM team members attended the Great American Trucking Show (GATS) in Dallas, Texas August 21-23, 2014 to teach others how they can Experience a Higher Standard at an Elite SupportSM Certified dealer. The Elite Support area, featuring an interactive 360-degree dealer tour, was located by the Freightliner and Detroit booth. In addition to the GATS booth presence, Elite Support was a proud sponsor of the Red Eye Radio concert on Thursday, which featured music stars such as Lee Ann Womack.

    Elite Support Dealer Advisory Group Members Elected

    The first-ever election for membership into the Dealer Advisory Group was held in June. Welcome and congratulations to those chosen to serve in the further development of the Elite SupportSM network. Elected dealerships include: Valley Freightliner, Inc., West Carolina Freightliner Sterling Western Star, Stoops Freightliner-Quality Trailer, Inc., First Truck Centre Edmonton, Inc., Dallas Freightliner-Western Star, Freightliner of St. Cloud, Harrison Truck Centers, Lonestar Truck Group, Truck Centers, Inc., and Freightliner-Western Star of Evansville.

    Responsibilities of the Dealer Advisory Group include leading the yearly Elite Support dealer criteria update (a process which is based on feedback from all certified Elite Support dealerships) and continuing work on long- term network strategy. Updating the 2015 criteria started in July, meaning the new Dealer Advisory Group is already hard at work. We thank these leaders for their time, effort and dedication to making Elite Support the industry’s premier service program.

    Locate a Dealer The Elite Support Dealer Network