Your Road to Victory Goes Through Us We are the Champions of Uptime

Elite Supportsm certified Freightliner and Western Star dealers deliver unmatched customer service & efficiency every time a truck comes in for maintenance or repair.

The Elite Support Difference

The ultimate goal of the Elite Supportsm network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.

Express Assessment

All Elite SupportSM Certified dealers offer Express Assessment, our commitment to providing you a preliminary diagnosis and communication within two hours of arrival. This valuable information will help you make informed decisions to maximize uptime for your business.

Best-Trained Techs

Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

Continuous Improvement

Every dealership earning the Elite Support certification must meet 123 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

Parts Availability

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.

Amenities

We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.

Features & Benefits:

  • Express Assessment
  • Best-Trained Techs
  • CContinuous Improvement
  • Parts Availability
  • Amenities
  • Latest News The Elite Support Dealer Network

    On October 27, 2016, Daimler Trucks North America (DTNA) held its 11th annual TOS (Truck Operating System) Continuous Improvement Awards ceremony in Portland, Ore. The TOS Awards is a high-profile internal recognition program that creates awareness and fosters support for our continuous improvement efforts at the corporate level. There are two major categories: Direct (for manufacturing locations) and Indirect (for nonmanufacturing offices). Submissions are rated on criteria such as: use of continuous improvement (CI) tools, level of involvement within the entire department or cross-functionally, improvement in quality, elimination of waste, reduction in cost, increase in employee and customer satisfaction, improvement in processes and systems, and overall impact. Simultaneously, some of the DTNA submissions are reviewed for inclusion in the larger Daimler AG global TOS Awards competition.

    This year, DTNA was honored by the presence of DAG Member and DFCIC, Mike Carberry, of Truck Center Companies. Mike was asked to participate in this event because, at the 2016 CIC Summit, Mike was voted the winner of the Elite Support CI Event of the Year. In addition to participating in meetings, Mike joined over 100 attendees from across NAFTA for dinner on the evening of Tuesday, October 25 to celebrate DTNA's efforts and successes with CI. Mike, the sole dealer representative, was a guest of honor and shared a table with Friedrich Baumann, Senior Vice President of DTNA’s Aftermarket division. On Wednesday, with Scott Brown (Director of Distribution Development) as his host, Mike participated in networking activities with other event attendees. On Thursday, Mike also attended the TOS awards ceremony along with more than 500 people from a variety of DTNA divisions such as Manufacturing and Engineering. During a special part of the program, Mike was publicly recognized for having won the Elite Support CI Event of the Year and he received a hearty round of applause from the entire assembly.

    After the ceremony, there was a CI marketplace, a tradeshow-style fair with approximately 35 booths, each of which was manned by the employees who worked on the respective TOS project. The project team members in the booths shared the details of their project with other employees who were circulating the room. With assistance from Elite Support team members Matt Smedley, Than Fedewa and Laura Thee, Mike worked the Elite Support table with his winning CI Event: “The New EA Process,” which was displayed on a large, laminated board. It was enlightening for DTNA employees to learn that dealers are also working on CI projects and developing a CI culture.

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