Your Road to Victory
Goes Through UsWe are the Champions of Uptime
Elite Supportsm certified Freightliner and Western Star dealers deliver unmatched customer service & efficiency every time a truck comes in for maintenance or repair.
The Elite Support
The ultimate goal of the Elite Supportsm network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
All Elite SupportSM Certified dealers offer Express Assessment, our commitment to providing you a preliminary diagnosis and communication within two hours of arrival. This valuable information will help you make informed decisions to maximize uptime for your business.
Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Support certification must meet 123 specific criteria across 20 customer service areas.
To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Through the combined experience of our network and close collaboration with our service team,
we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
Latest News The Elite Support Dealer Network
Elite Support gets ready for 2017 Criteria Updates
As June becomes the halfway mark of the calendar year, the Elite Support Network gets ready to examine the existing criteria that all 214 certified dealerships must follow in order to remain Elite Support certified. The Elite Support Certified dealer network is focused on continuously improving the experience of customers across our network, which is why examining the criteria annually is necessary. The annual criteria update is one of the processes that assure that customers continue to Experience a Higher Standard.
The first half of the year is an open feedback process where new criteria ideas are collected throughout North America on how to improve the customer experience. Starting in July, the Elite Support Dealer Advisory Group- an elected group of participants from Elite Support Certified dealers- meets for a few days to develop the first draft of the new criteria. Over the next couple of months, the criteria are finalized by the entire Elite Support Certified dealer network.