Your Road to Victory
Goes Through UsWe are the Champions of Uptime
Elite Supportsm certified Freightliner and Western Star dealers deliver unmatched customer service & efficiency every time a truck comes in for maintenance or repair.
The Elite Support
The ultimate goal of the Elite Supportsm network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
All Elite SupportSM Certified dealers offer Express Assessment, our commitment to providing you a preliminary diagnosis and communication within two hours of arrival. This valuable information will help you make informed decisions to maximize uptime for your business.
Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Support certification must meet 123 specific criteria across 20 customer service areas.
To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Through the combined experience of our network and close collaboration with our service team,
we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.
Latest News The Elite Support Dealer Network
Elite Support Emphasizes the Importance of the Online Training Courses
The Elite Support team is now highlighting the importance of participating in the online training. The newest Elite Support online training curriculum details the Continuous Improvement tools used to identify and eliminate waste. The content of this course takes learners through the Change Management Model and explains how to use each CI tool on a closer level. The Elite Support Network continuously strives to enhance the skills at the dealership and help grow the CI culture.
Elite Support holds fifth annual CIC Summit
On January 20th nearly 300 members of the Elite Support family came together in Palm Springs, CA for the annual Elite Support CIC Summit. Every Elite Support Certified dealer employs a Continuous Improvement Coordinator (CIC) who is the driving force behind improving and streamlining processes that enhance the customer experience. This year marked the fifth anniversary of the Summit where CICs came together to celebrate successes from the previous year, share best practices and participate in breakout sessions to enhance their location’s offerings.